Volvo Trucks North America and subsidiary Mack Trucks say they’ve eliminated freight charges in most cases for shipments of emergency replacement parts from its parts distribution centers (PDCs).

The new program, which the companies say will allow customers now get the parts they need without having to pay additional shipping costs, took effect in the U.S. in mid-January and becomes effective in Canada at the end of March.

This means if a part is not available at a Volvo or Mack dealership, but is available within Volvo’s network of eight and Mack’s seven U.S. and Canadian PDCs, it will be shipped overnight to the dealer at no cost to the customer.

In addition, parts can be ordered after hours and received the next day or ordered on Saturdays for Monday delivery, all with no freight charge. Oversize parts (weighing more than 150 pounds) are shipped via LTL carrier, again with no freight charges to the customer.

“Volvo’s goal is to have better than 90 percent over-the-counter parts availability at its dealers,” said Joy Johnson, director of parts support for Volvo. “If the part is not at the dealer, but is in our industry-leading PDC network, it will be shipped overnight with no freight charge for the customer.”

Adds Chris Gossler, director of parts sales for Mack: “This program eliminates customer freight costs associated with getting an emergency part, on the off chance the part is not in stock.”